FAQ's
Q: How does consignment work?
A: We are a consignment store. Everything we sell is on consignment, meaning you, as the consignor, earn a percentage when your item sells. Bring items in during designated consignment days and hours, fill out a contract, and we will review your items. Accepted pieces are added to the contract. We price your items and email you a copy of the contract.
Q: How often can I collect a check?
A: Payouts are on the first Thursday of each month in Hinsdale. You can pick up your check in-store or request it via email before payout day. We also offer Zelle payments for out-of-state consignors or those who have moved.
Q: How do I check if my items have sold?
A: Consignors are responsible for emailing us to check their account balance. Email us 2–3 days before payout for the most up-to-date amount. Contact Hinsdale at KelseyResale@gmail.com.
Q: What do you accept?
A: We accept high-end, unique women’s clothing and accessories. Please refer to our Hinsdale page for brand requirements and check the homepage for updates.
Q: What do you NOT accept?
A: We do not accept vintage (except Chanel), lingerie, business attire (except high-end blazers), wedding dresses, plain tees/tanks, menswear, kidswear, household items, or certain brands like Chicos, Zara, Gap, H&M, and Target brands. Higher-end brands such as St. John, Escada, Eileen Fisher, and Lafayette 148 are only accepted if extremely current (at our discretion)
Q: Do you accept returns?
A: No. All sales are final. Please be sure you love your purchase.
Q: Are all items authentic?
A: Yes. We are trained in authentication and use Entrupy, an AI-powered device, to certify high-end items. Authentic items come with a certificate.
Q: Do you charge for authentication?
A: Yes. For consignors, it’s $25 per item ($120 for Hermès). For non-consignors, it’s $50 per item ($150 for Hermès). Certificates are provided for authentic items. The fee must be paid before the item is returned.
Q: Do I need an appointment to consign?
A: No appointment is needed on Thursdays and Fridays from 10:00 AM to 4:00 PM. Saturdays are by appointment only and limited to handbags.
Q: Will you return unsold items?
A: We only return high-end handbags priced over $200. Any item left in the store for over a year, including handbags, will be donated without notice.
Q: Can I shop online?
A: Yes, items are available on our website and Instagram.
Q: Do you offer shipping?
A: Yes, with a $20 shipping fee.
Q: Do you have layaway?
A: Yes, for purchases over $500. A 60-day layaway requires 50% down, and items must be in-store for at least one week before being placed on layaway. A contract is required.
Q: Do you offer sales and promotions?
A: Yes, join our 5 Stars loyalty program for text updates or follow us on Instagram.