Q~How does this "work"? A~We are a Consignment Shop.  Everything in the store is on consignment which means we sell it and you, as the Consignor, receive a % once it sells. When you bring items in during consignment days and hours, we go through your items while you fill out our contract. Once we decide what we will accept, you add items to the contract. We price your items then email you a copy of the contract. 

Q~How often do I collect a check? A~Our payout days are the first Thursday of every month in Hinsdale. Consignor must come into the store to collect a check or request via email before payout day. We can Zelle you if items are shipped from out of state OR Consignor moves while consigning with us.

Q~How do I find out if something has sold that I brought in? A~You, as the Consignor, are responsible for emailing us to check on your account balance. Always email, per contract, 2-3 days before payout for most current amount. Hinsdale~Kelseyresale@gmail.com 

Q~What do you accept? A~We look for high end and UNIQUE women’s clothing and accessories. We are very particular with what we accept so please go to our Hinsdale page to see brands and requirements along with our home page for every-day updates. 

Q~What do you NOT accept? A~We do not accept vintage other than Chanel,  lingerie, business attire (other than higher end blazers, see brands), wedding dresses, plain tees, plain tanks, mens, kids, household items, certain brands such as (but not limited to) Chicos, Zara, Banana Republic, Gap, White House Black Market, Ann Taylor & Loft, Express, H&M, J Jill, Target brands, Kohls brands, teen brands....     ******Higher end brands we don’t look for UNLESS extremely current (up to our discretion)… St John, Escada, Eileen Fisher, Cavalli, Armani, Lafayette 148, Carlisle… 

Q~Do you accept returns? A~No. All sales are final. Make sure you love it. 

Q~Do you only sell authentic items? A~YES. Not only are we trained to authenticate items ourselves but we also use a device called Entrupy which uses AI to determine whether a device is authentic. A certificate is printed for each high end and authenticated item. 

Q~Do you charge to authenticate items? A~ Yes. If you are a Consignor of ours, the charge is $25 per item.. $120 for Hermes.  If you are not consigning but want an item authenticated, it is a $50 fee... $150 for Hermes. Comes with authenticity certificate IF it is authentic. Item will not be returned unless fee is paid. 

Q~Do you take Fur? A~No.

Q~Do I need an appointment to bring items in? A~Yes and no. Consignment is looked at on Thursdays and Fridays 10-4:00 (no appt needed),
Saturday is by appt only and only for handbags (no clothing). (See Hinsdale page for brands and requirements along with Home page for up to date details).

Q~Do I get items back if they don't sell? A~The only item(s) we return to Consignors are High End handbags (priced over $200). If ANY items (including high end handbags) are in the store longer than a year, they are automatically donated without notice. 

Q~Can I purchase online? A~Yes, we have items on our website and Instagram.

Q~Do you ship purchases? A~Yes with a $20 shipping fee.

Q~Do you have layaway? A~Yes, we offer a 60 day layaway with no fee. 50% down. Purchase needs to be $500+. Can be 1 item or numerous. The item needs to be in the store for at least 1 week before it can be placed on layaway. A contract will need to be signed.

Q~Do you have sales? A~Yes, join our 5 Stars loyalty program to get texts OR follow us on IG.